Main Office
Ismail Qemali Street, Object Nr.30
Entrance 7, 3rd Floor, Tirana, Albania
Customer Care
info@easypay.al
Tel: +355 4 2 264 982
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Convert

Monedhat

Blihet

Shitet

USD - Dollar
106
107.2
EUR - Euro
120.9
121.4
GBP - Paund
140
142.7
CHF - Franga Zvicerane
113.5
116.5

Frequently Asked Questions (FAQs)

+What is EasyPay?
EasyPay is an Electronic Money Institution which owns a digital payment and transfer platform, that provides fast and secure services. It is present on the Android, iOS and Windows platform. To get acquainted with EasyPay services, download the free EasyPay application.
+How does it works?
First, you need to create an EasyPay account, which you can load with funds through your debit/credit card (Visa or MasterCard), directly from your bank account or with cash at our EasyPay POS. Once the account is set up, you can start immediately making payments and transfer money in real-time.
+Why should I choose EasyPay?
It is very simple; you don’t need cash all the time and you avoid long queues. You can use the EasyPay account to pay all your bills, transfer money and buy products, at any time, from your couch or even when you are on vacation mode.
+Is it safe to pay with EasyPay?
EasyPay is an Electronic Money Institution licensed from the Bank of Albania, which offers you maximum security on every platform since the registration moment, through two security elements (unique code and PIN), which reduces the possibility of manipulation and fraudulent activities.
+What should I do, if I don’t own a bank account, debit/credit card or e-banking?
Even if you do not have a bank account, you can still register and create an EasyPay account. Go and load your EasyPay account with “cash” at one our POS.
+I am not sure if the payment was successful? What should I do?
EasyPay notifies you by email or SMS immediately once the payment has been successfully processed. If you did not receive the email within a few minutes, check wether the email has landed in the spam or junk folders, if not then please contact us: +355 4 2 264 982
+Are there any additional fees for paying with EasyPay?
EasyPay offers most services at no extra cost. For more information on service fees, please visit the EasyPay Account page.
+Can I cancel the payment?
Regarding transaction cancellations, please refer to Section 7 of the EasyPay Terms and Conditions (At the bottom of this page).
+My EasyPay account has been blocked? How can I re-activate it again?
The EasyPay account can be closed for the following reasons:
1. Upon written request from the customer.
2. The entered data during the opening of the account do not match with data of the means of identification.
3. During the customer verification process, inaccurate or inconsistent data result in compliance with the customer identification.
4. In cases of performing activities contrary to the Terms and Conditions of use of EasyPay services. If your account is closed, send us an email at info@easypay.al and we will do our best to solve it. If you do not find the right answer here, then send us an email at: info@easypay.al and we will answer you in a few minutes.
If your account is closed, send us an email at info@easypay.al and we will do our best to solve it.
If you don’t find the right answer here, then send us an email at: info@easypay.al and we will answer you in a few minutes.
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